Refund & Cancellation Policy
Clear refund rules before you book.
Ticket Pakistan Travel (Private) Limited sells passenger transport services as principal. Tickets are issued in the name of Ticket Pakistan, and all cancellations and refunds are handled exclusively by Ticket Pakistan.
Need Help With A Booking
Request a Refund
If you need to request a refund for your booking, please fill out the form below. Our team will review your request and get back to you within 2-3 business days.
Regular Travel
Up to 100%
Full ticket refund may be available when cancellation happens early enough.
Eid Travel
Stricter terms
High-demand Eid periods have tighter refund and rescheduling rules.
Urdu summary · اردو خلاصہ
- عام سفر: روانگی سے 5 دن یا زیادہ پہلے ٹکٹ کی قیمت کا 100% ریفنڈ؛ 2 تا 4 دن پہلے 70% ریفنڈ؛ 48 گھنٹے سے کم پہلے کوئی ریفنڈ نہیں۔
- عید کے ایام: روانگی سے 7 دن یا زیادہ پہلے 80% ریفنڈ؛ 2 تا 6 دن پہلے 50% ریفنڈ؛ 48 گھنٹے سے کم پہلے کوئی ریفنڈ نہیں۔
- روانگی سے پہلے رپورٹ نہ کرنے پر ٹکٹ استعمال شدہ شمار ہوگا اور کوئی ریفنڈ نہیں ہوگا۔
- انتظامی یا سپورٹ چارجز ناقابلِ واپسی ہو سکتے ہیں۔
- تمام منسوخیاں اور ریفنڈ صرف ٹکٹ پاکستان ہی سنبھالتا ہے۔
یہ خلاصہ صرف آسانی کے لیے ہے۔ قانونی طور پر انگریزی متن ہی معتبر ہے۔
This Urdu summary is provided for convenience and is not authoritative. The English text below governs.
Standard Cancellation Policy
Regular travel periods
These rules apply outside officially announced Eid travel periods.
5 days or more before departure
- 100% of ticket price refunded.
- Administrative or support charges may be non-refundable.
2 to 4 days before departure
- 70% of ticket price refunded.
- 30% retained as cancellation charge.
- Administrative or support charges may be non-refundable.
Less than 48 hours before departure
- 0% refund.
- Ticket is non-refundable.
Special Eid Policy
Eid travel periods
This policy applies during high-demand Eid travel periods, defined as 5 days before Eid, Eid day, and 5 days after Eid. Ticket Pakistan may extend this period based on demand.
7 days or more before departure
- 80% of ticket price refunded.
- 20% retained as cancellation charge.
- Administrative or support charges may be non-refundable.
2 to 6 days before departure
- 50% of ticket price refunded.
- 50% retained as cancellation charge.
- Administrative or support charges may be non-refundable.
Less than 48 hours before departure
- 0% refund.
- Ticket is strictly non-refundable.
How refunds work
Signed-in users
Customers with accounts can open a booking from the dashboard, view estimated refund details before cancelling, and follow refund status later from the refund section.
Guest bookings
Guests should keep the booking reference and checkout email or phone. Confirmed guest tickets can be reopened later through Ticket Lookup.
Online bookings
Public bookings are made online with seat selection and Easypaisa payment; the e-ticket is emailed once the booking is confirmed. Larger group bookings can still be arranged on WhatsApp or call.
Approval timeout
If a request remains unapproved for too long, Ticket Pakistan may reject it and continue any payment or refund discussion offline.
Processing path
Current refunds for WhatsApp and call bookings are handled manually by Ticket Pakistan support rather than through an automated payment payout path.
Other rules
No-show policy
If a passenger fails to report before departure time, the ticket is treated as used and no refund is issued. This applies in both regular and Eid periods.
Rescheduling policy
During regular periods, rescheduling is allowed more than 48 hours before departure, subject to seat availability, fare difference, and any applicable change fee. During Eid periods, rescheduling is allowed only 3 or more days before departure. No changes are allowed within 48 hours of departure.
Cancellation by Ticket Pakistan
If a trip is cancelled for operational reasons, the passenger may choose a full refund of ticket price or rescheduling to another available service. Refund of platform charges remains at Ticket Pakistan's discretion.
Admin approval timeout
If a booking request is still awaiting manual approval after 24 hours, or if departure time passes without approval, Ticket Pakistan may reject the request. Any payment or refund handling for WhatsApp bookings is completed offline by support.
Force majeure
Ticket Pakistan is not liable for delays, interruptions, or cancellations caused by events beyond reasonable control, including weather conditions, road closures, government restrictions, security situations, strikes, or mechanical breakdowns. Refund eligibility in such cases is determined at Ticket Pakistan's sole discretion.
Refund processing
For the current WhatsApp and call booking flow, payment collection and refund handling are completed offline by Ticket Pakistan support. Digital refund tooling may be added later.
What the refund is calculated from
Current platform logic calculates customer cancellation refunds from refundable fare components rather than every charge on the order. The base fare can contribute to the refundable amount after discount adjustments are applied.
Extra luggage on customer cancellation
Extra luggage charges are not refunded on customer-initiated cancellation in the current booking flow.
Non-refundable items
Promotional discounts once applied, administrative handling charges, and any non-fare adjustments may be non-refundable depending on the final support decision and route policy.
Fraud, abuse, and chargebacks
Ticket Pakistan reserves the right to cancel suspicious bookings, suspend user accounts, recover losses resulting from fraudulent chargebacks, and initiate legal proceedings where necessary.
Legal position
Ticket Pakistan Travel (Private) Limited purchases passenger transport services from independent bus operators and resells such services to customers as principal. The company does not act as an agent or marketplace facilitator in relation to ticket sales.